Heather provided excellent communication during a very lengthy Jeep Gladiator build experience. If you're looking for any easy car buying experience, this is the place.
Amazing service department!! We were stranded 4 hours from home and had a transmission problem. We were in Bath, NY and went to a more local dealership. They offered no help and said the earliest they could get us in was 9/17, today is the 7th!! They were no apologetic and just said flat out no. We called Friendly's service department and they could not have been nicer!! Not only did they tell us to come right in (their service department was packed so not just waiting on us) but they looked at our truck right away determined the problem and offered to fix it immediately. Unpon further investigation they determined another problem and that part was on back order. They figured out how to get us a loaner so we could get home. AMAZING PEOPLE, AMAZING SERVICE. Wish I could give them 10 stars!If you are in the Bath area drive the extra 1/2 and go to Friendly's. They live up to their name!
Personable treatment by the staff and a genuine interest in how what my needs were and what would work to fit them.
Unbelievably friendly, took me right in to service with my auto situation(out of town). Melvin was Great. Spoke with Kenny on the phone as he kept me up on what was going with the service of my car. I wish I could remember the young ladys name who greeted us, but anyway she started all the good things happening at your dealership. You should be very proud of the 3 people I mention in this memo. I taught Customer Service/Public Relations/Selling/Marketing etc @ SUNY Broome for 35 years and I grade your employees......Keepers....Thank You Robert Fitzgerald
great salesman dave dunn is top notch as well as the service department worked with me to get a great truck
We were greeted by a young lady with a friendly smile and taken to the waiting area where we met Heather. She was quick to find out what we were looking for and assist us. Heather made our experience personal, relaxed and enjoyable! The finance manager (I cant remember his name but he was from Hornell) also made it easy to find a deal that worked for both of us. We came into the dealership for the first time but it will definitely not be the last!
I've been going here for years for all my car purchases and maintenance and the staff has never let me down. They've always been great making every experience pleasant and as stress free as possible.
The staff are all very friendly and have fully answered any questions I may have. They make any experience from simple maintenance to car purchasing smooth, easy and as stress free as possible. I've been going here for years for all my car purchases and maintenance and have never been disappointed.
Very friendly. Marissa was very knowledgeable about our questions about a Jeep truck. She worked very hard to find the truck we wanted and did not pressure us to take one on the lit
The staff are all very friendly and have fully answered any questions I may have. They make any experience from simple maintenance to car purchasing smooth, easy and as stress free as possible.
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