Customer Testimonials
Dave Dunn is a great salesman, very helpful , easy to work with , great place to buy a vehicle!
Five stars doesn’t feel like enough for Kyle and the team at Friendly Dodge in Penn Yan!
I live four hours away, and in May 2026, Kyle helped me purchase my 2026 Ram 1500 entirely over the phone. He found the exact truck I needed for everyday use and made the whole process so easy that when it came time to buy my brand-new TRX, I knew exactly who to call.
Today, I made the four-hour trip to pick up my TRX, and Kyle and his team had everything ready. I signed my paperwork and was back on the road heading home ... Read More Google - Nov 4, 2026
New truck purchase from Mason at Friendly Ram in Penn yan NY. Great young salesmen, would definitely use again. Great overall experience at this dealership too.
Kyle was my sales pro, He is the best. Worked with me for months trying to figure out the best deal for me. Texted me every month with updates. The best around
First purchase at friendly Dodge and Matt made it a great experience. Thank you guys
Big Shout out to Jason Roy for some GREAT sales service! Highly recommend him to anyone looking for a new vehicle! Thanks for everything!
Dave went above and beyond to help us get the deal done!
Dave was GREAT to work with!
Cassidy is very friendly and helpful. He ensured I was matched with a vehicle I wanted and fit my budget. I'm very thankful that he was the one to assist me.
Enjoyed the experience of buying from Friendlys dodge I would recommend Rodney Cole to any one
Nice and friendly staff. I had a bad day made better with my salesman Jason Roy. I was able to purchase a vehicle and be out the door in about 3 hrs which made my day so much better.
Best ever great sale person.
Cassidy was very helpful and with getting the truck! I would definitely recommend him!
Cassidy was absolutely amazing helping me get my very first truck! Would definitely recommend him!!
The staff here helped me out tremendously an unexpected situation and made sure I left there with my dream car. Thank you.
Jason Roy was excellent to work with. He was very responsive and courteous. I highly recommend him!
Very professional, honest, great price. Made the process easy and fast
If I could give zero stars I would but one seems to be the lowest. My wife and I purchased a new Jeep two years ago and turns out it is basically a lemon. Even though this is primarily a factory defect friendly did little to nothing to stand up to help us. Be very wary of dealing with this dealership. Their lack of knowledge is only eclipsed by their willingness to sell you a poor product and do nothing to stand behind it. There are plenty of other dealerships out there that will treat you better.
Rodney Cole was a great salesman & he work hard to give my wife & I a great deal on a pre-owned 2022 Ram 2500,We walked out of the dealership very happy & would definitely recommend Friendly Dodge & will definitely buy from Friendly Dodge again....Thank you Rod & Friendly Dodge.
We had a great experience with Mason, he worked hard to get us the best deal. We will highly recommend dealing with Friendly Dealerships.
Mason made my purchasing experience super easy and was so helpful definitely recommend!!!
I can’t say enough good things about my experience with Kyle Woodard at Friendly Dodge! I recently purchased a 2024 Jeep Compass, and Kyle made the entire process such a great experience. From the moment I started working with him, he was incredibly helpful, patient, polite, and professional.
Kyle took the time to explain everything to me thoroughly and made sure I understood every step of the process. He went above and beyond to answer all of my questions and made me feel comfortable and confident with my purchase. You can truly tell that he cares about his customers and ... Read More Google - Sep 30, 2026
Kyle was great to work with! He made the whole process of buying my new truck easy and enjoyable.
I worked with Cassidy, Kirk and Matt. They made it quick and easy. Cassidy will be our first call when it is time for our next vehicle!
I had a great experience working with Kyle Woodard when I purchased my 2024 Nissan Versa! He made the entire process quick and easy, and was incredibly helpful throughout the process. He was even able to bring the car I wanted to Penn Yan from another location, which made everything so convenient. I really appreciate all of his help and would definitely recommend Kyle to anyone looking for a vehicle!
Mason was my salesman! He was knowledgeable, kind, patient and very accommodating. Everything about my purchase was incredible, He did a wonderful job. Highly recommended.
They worked hard to find me the perfect truck. Thank you for your hard work
I worked with Cassidy and he made the whole process so simple and quick. In and out of the dealership within an hour! Definitely recommend!
Good service and nice sales man Dave Dunn. Have purchased 6 vehicles from Friendly Dodge and never had a bad experience.
Rodney has worked hard to find me the perfect truck. Thank you.
3rd vechical purchased with exceptional help from Dave
Seems a lemon was sold. Vehicle has been in their shop nearly more than the time it has been owned. Getting the run around. Sometimes lemons happen; do right by the customer and honor your values --make it right since the issues haven't been able to be fixed. Less
by CHRISTINERENEENAYLOR
Review created on DealerRater.com
This review is in regard to my car: 2020 Ford Explorer XLT which was purchased at Penn Yan Friendly Ford
I bought the car the end of May of 2026. 2 weeks later I had it taken to Geneva service department. Whining noise in motor and ... Read More DealerRater - Sep 22, 2026
We just purchased a 2026 Wrangler Willys from Friendly Dodge Chrysler Jeep in Penn Yan. It was a pleasant and efficient experience. Rodney Cole went out of his way to make sure we got exactly what we wanted and helped ensure that the financials fell into place as well. He was pleasant and accommodating and we will definitely return to Friendly's and Rodney for our next purchase.
Matthew did an amazing job and made my car buying experience great! Thank you so much guys
This was our first time at friendlys and it won’t be the last! The whole staff was friendly, helpful and inviting! The atmosphere was lively and playful. Matt and the friendly staff made it a great experience!
Although the vehicle I wanted to look at was sold before I got to see it.....I am even happier with the Dodge Durango I purchased. Cassidy Case was very professional, knowledgeable and made the buying process super smooth. I had the best experience there. I would highly recommend this place to anyone....ask for Cassidy! I will definitely be going back once it's time to purchase another vehicle.
Although the vehicle I wanted to look at was sold before I got to see it.....I am even happier with the Dodge Durango I purchased. Cassidy Case was very professional, knowledgeable and made the buying process super smooth. I had the best experience there. I would highly recommend this place to anyone....ask for Cassidy! I will definitely be going back once it's time to purchase another vehicle.
Rodny Cole went above and beyond to make our buying experience flawless. Both our son and my husband purchased new trucks this month, Rodny Cole at Friendly made their experience smooth and enjoyable !!!We will be coming back in the spring of 2027 when I get to buy my new truck.😄 We hope to work with Rodny again!!!
Had a great time purchasing my jeep! Shawn made it super easy and was EXTREMELY nice, I’d leave more stars is I could, amazing time!
By far the best salesman ever - Rodney Cole!!! If you’re going to Friendly Dodge in Penn Yan, Rodney is your guy!
Purchased a new truck from Dave Dunn in the Penn Yan location. He hooked me up and made me happy. Highly recommend!
Worked with Dave Dunn. Started over the phone and worked a great deal for me. Came in for the trade and it was the easiest, friendliest experience I have ever had. Will be coming here from now on.
Working with Dave was a very good experience. He was not pushy and answered all my questions. Highly recommend any one in need of a vehicle to Friendly's in Penn Yan.
Great experience as always thanks dave
Jayson Roy and Liz were amazing, the whole team here are great. Went in to look at cars and came out with a new one. Thank youuuuu❤️
Purchased a 2026 Jeep Rubicon from Kyle Woodard. The entire transaction was completely seamless. Kyle was a pleasure to deal with. No high pressure, no back and forth a bunch of times, etc. In an age of big conglomerate car dealerships, Friendly provides that hometown service and attention to detail. I would highly recommend this dealership and Kyle if you're in the market for a new vehicle.
Friendly Dodge in Penn Yan, NY was a great place to shop for my next vehicle. Highly recommend my salesman, Jason Roy, he was excellent to work with. He was friendly, very knowledgeable, and went out of his way to find me the perfect truck.
This is my 3rd vehicle from Friendly DCJR in Penn Yan, NY and the experience is the same as it was 5 years ago! Kyle Woodard is nothing but class, professionalism and a just great guy. This is the 2nd Ram I’ve have gotten from Kyle. I wish all business transactions happened as smooth and seamless, with great people, at every corner in life.
Also, truck had an issue with the parking brake on delivery. Friendly came to picked the truck back up to fix the problem. This was 45 minutes after dropping it off an hour from the dealership. It ... Read More Google - Aug 1, 2026
Kyle did a great job selling me our ram 1500 longhorn! He took the time after the sale to go through all the features and functions of the truck and made sure he left no question unanswered before we left. Much appreciated
Always exceptional service and attention to detail. Enjoy working w Kyle.
When I decided to look for another car I knew right where to go! Another amazing experience from Matthew and all at Friendlys. I will be back again when I’m ready for the next one!
I've purchased at least 10 vehicles over the years and aways had an outstanding experience. Recently traded.2 vehicles in and received afair price. The finance department worked out the most affordable route to assist me in driving away with 2 great replacement vehicles. Dave Dunn has always been my salesman and never disappoints. He finds what I want and is prompt to respond. The staff is always accommodating and Bryan Ryan always has a firm handshake and good words. Sarah Lawrence from admin was especially helpful answering questions I had. Once again a great transaction and satisfied results.
Went here to look at a new ram truck, sales people couldnt figure out what sale person to help me ,then after seeing the truck and telling this sales guy I had a better deal in Rochester, another sales manger came into the room and started talking badly about the other dealer even using bad language! I went on my way out the door thinking how rude and unprofessional this dealership is ! I will never go back here again !
I'd take the one star back and give a zero review if possible... customer service for an A/C issue my daughter has...she was told her service was under warranty..later told her system needed a charge...after they added a dye and found no leak...then performed the service and did not inform her it wasn't under warranty...so I made a call...got the run around...I'll look into it....not what I was told..blah blah blah..all from the general manager...live and learn...I should have just fixed it myself at ... Read More Google - Jun 3, 2026
We worked with Dave Dunn and everything was great! The whole process was seamless and no pressure. Will definitely make a drive again (2hrs) to work with great people. Thanks Dave!
Rodney Cole has been an absolute asset to us for many years and he gave us a great deal today
Rodney Cole was a pleasure to work with. Great dealership to buy a vehicle. Will be back again.
Everyone was friendly and very helpful and helped with my current vehicle and the new vehicle
Very excellent customer service and ended up with the proper vehicle for our family and budget
Friendly sales staff. Jason Roy in particular facilitated our sale with quick streamline service we were looking for.
I had a great experience working with my car salesman Jason Roy. From the moment I walked in, he was friendly, professional, and genuinely interested in helping me find the right vehicle—not just making a sale. He took the time to listen to what I was looking for, answered all of my questions clearly, and never made me feel pressured or rushed.
What really stood out was his honesty and knowledge. He explained all the features, pricing, and options in a way that was easy to understand, and made sure I felt confident in my decision. The entire process—... Read More DealerRater - Mar 28, 2026
Terrible customer service! I inquired about a vehicle, and the salesman verified over the phone with me that the vehicle was on the lot and still for sale. As we worked out a deal over the phone, I made it apparent that I was indeed interested and that I had a trade-in. I'm rather far from the dealer, so they requested information about my trade and photos, which I promptly provided, to give me a rough value. So far, so good; however, things quickly changed. I was then ignored the entire day. Once the salesman reached out, he apologized, ... Read More Google - Mar 9, 2026
Drove by friendly Dodge and this 2024 Dodge ram 3500 caught my eye, I made a phone call spoke to Dave Dunn. He instantly sent me over the truck’s information. (didn’t have time to stop) two days later. Dave sent me a text asking if I was interested.ran my information 2 1/2 hours later that beautiful black Dodge ram 3500 was mine. very quick to respond to messages and got me setup and rolling down the road in no time! When I come back for a 2nd work truck to add to my fleet I will be calling and asking for Dave,
... Read More DealerRater - Mar 7, 2026
I have been putting off making this review but sometimes you get pushed to the limit. To start Matt was a super friendly guy trying to do what he can. So I come in they give me numbers for my trade in. They seemed low I showed them what a sister dealer was going to give me for them they said they were going to cut to the point and give me the “best” deal. I liked the payment I signed the pre sheet. They seemed in a super big hurry to get my trades instead of finishing all the ... Read More Google - Feb 8, 2026
I bought my Jeep from Jason Roy and the team at Friendly Dodge Chrysler Jeep Ram. Jason was very knowledgeable, respectful and patient. He provided a no pressure approach and made our car shopping go smooth! I also want to highlight the whole team at the Penn Yan location. Everyone was personable and truly made the experience a memorable one finding my perfect Jeep!
Jason was a pleasure to work with! Jason was a pleasure to work with! Jason was a pleasure to work with!
Had a great experience. Jason Roy the salesman help from start to finish on trading my 2018 ram for a 2022 model. He was very helpful with every detail and very knowledgeable. Had to come back because of a couple little questions I couldn't figure out he helped me in 5 minutes. Love the new truck and had a great experience with the sales team.
Jason took his time to help find the truck that fit my needs and budget.
Had to bring my vehicle back for a second time. Issue wasn't fixed the first time, even after paying extra money to be told it was. Then told they cant fix it the second time and to have it towed to a smaller shop becasue they are a dealership. If I could give 0 stars I would. Despite what you may be saying in response. The dealership who currently has the vehicle has in fact found that the factory snow plow prep wiring has nothing to do with the issues, and the original flash of the RF hub was found ... Read More Google - Dec 30, 2025
Worst customer service ever. Very bad experience here with the service department not standing behind their work or caring about their customers. Do not come here if you expect quality and value. They falsely diagnosed snowplow wiring as the cause for an electrical issue. Charged me $440 for a half assed fix, encountered the same issue before even making it back home. After blaming me and not standing behind their work a much more reputable dealer found and fixed 3 broken wires on the factory harness in 30 minutes. The Friendly service department is far from "Friendly" do not let them ... Read More Google - Dec 29, 2025
Spent $3200 on a new head gasket and know a year later the valve cover leaks. That’s costing me $700 more dollars because they didn’t put the gasket on correctly. Also when picking it up they left a water bottle under the hood and lost the cover to the windshield washer fluid which shouldn’t even been off. I do not recommend this place.
Dave is great! Will definitely be back for the next one! He treats you right that’s for sure!
Jeff was very professional and answered all of my questions with honesty and respect. He made the buying process easy and I highly recommend him if you are looking for a new Ram.
This is our fifth vehicle we have purchased at friendly. Rodney Cole was our salesman for four of them. He always seems to know what we want and makes it happen! The service dept is great too, we miss Betsy.
We had a wonderful experience with Jeff at friendlys. We knew what we wanted and Jeff helped us fulfill everything we wanted and more. If anyone is looking to buy a new vehicle I will definitely be sending them Jeff’s way! Top notch service and experience 🤙🏾
Easy to work with, fast and knowledgable. Jeffery was great. Best car buying experienace ive had
Dave Dunn was very friendly very helpful to get me into a new to.me vechile and take away my stress.. thanks a million Dave
I took my jeep in to be looked at for a stuttering problem after they looked it over they told me it was a head casket and it was gonna be over 3000 dollars to get it fixed mind you my jeep has over 200,000 miles on it and was not paying 3000 after the money I already paid for them to fix a different problem that was fixed awesome so I thought I would bring it back because I thought they were trust worthy but I decided to take it to a different dealership I get a call this morning saying it ... Read More Google - Nov 3, 2025
Very happy with the salesman’s Cassidy at friendly dodge took very good care of us very professional. Thank you we will be dealing with Cassidy again I highly recommend him for any transaction in the automotive industry. Perry Guisewhite and Patricia Ribble
Awesome Service and great to work with Cassidy Case. He made all the paperwork seem easy!
I purchased a $84,000 truck from them. The hood have been chipped and someone touched it up (with the wrong color). Also the rear door have a huge door skin defect from the factory. My salesman was not interested dealing with either problem, so I talked to the "GM" and received the same result. The none stop requested for me to give them 10 out of 10 on the survey. I am super disappointed with the "after the sale customer service" Buy a GM!
Rodney Cole is an excellent sales consultant. The people are really friendly. Always a good experience
I have dealt with friendly Dodge up here in Dave Dunn for the past six vehicles and I very much enjoy him. He’s pretty.
I brought My Jeep in following an inspection (that passed) for suggested work from a different garage. I brought it initially to a place other than Jeep for the inspection to get it done sooner, which I was fine with, they suggested some work get done and showed me exactly what the work was. I have A warranty so went to the dealership in Penn Yan to get that work done. I was quoted 10k told my warranty wouldn’t cover any of it and immediately asked if my Jeep was paid off. I have less than 80k miles, I ... Read More Google - Sep 23, 2025
I had very pleasant truck buying experience. Carl and the rest of team did an outstanding job meeting all my needs. The team gave me a great deal I couldn’t refuse, on a new 2025 Ram 2500.
I highly recommend this dealership. The staff are easy to work with. They go above and beyond to help their customers.
I would recommend this dealership. The staff is helpful and friendly. Our salesman Rodney Cole has always worked his magic for us. We leave happy customers.
Rodney was great. Super helpful and friendly. Our experience with him was too notch and we look forward to our next vehicle purchase with Rodney.
After 3 months having purchased our Ram 1500 a week does not go by withouta return trip to dealership for repairs
The honesty of the dealership in all departments from sales, parts and repair shop has been a severe challenge to us in patience.
Seems parts never arrive when promised, always a sad excuse from the manager.
Repair shop always takes 2 to 3 days longer than promised and rarely is work done right not needing another visit.
The one common trait in all departments especially sales is they have a very bad habit of not simply saying the truth.
NEVER would we recommend ... Read More Google - Aug 7, 2025
From our salesman Matthew Ward to finance, this was an amazing experience. This is the second vehicle we have purchased here and will not be our last. I would strongly recommend them to my family and friends. The only place to shop for a vehicle.
We had Rodney Cole for a salesman. He does a great job finding us what we want. This is our 4th vehicle we have bought thru Rodney and this dealership, and always a great experience. They are friendly like their name!
Best customer service we have had there right on key to help us. Thank you
Everyone was very friendly and accommodating and made my purchase of my 2021 ram 2500 easy. Would highly recommend
I purchased a brand new vehicle from here and they suggested line x for coatings and extra warranty. So I paid the additional fees for the work to be done. Line x buffed through the paint on my driver's door handle and tried giving it back to me without saying anything. Then they took 350.00 off my bill and sent me on my way without repairing the damage. 1 year later after promising a lawsuit and arguing going through a absolutely terrible experience that could have been avoided if they just made it right. They finally repaired it. Paint didnt match ... Read More Google - Jul 10, 2025
Dave has been a wonderful salesman! Bought 8 vehicles through him, would recommend to anyone!!